By Michael Gillespie | Operator

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Consider

Disengagement rarely announces itself. Members don’t slam doors—they drift. Quietly. Incrementally. Until they’re gone.

Use this guide to help spot the early signs of disengagement and design systems to keep members on track.

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Step 1: Audit the Fade

Step 2: Create a Momentum Map

Step 3: Design Intervention Moments

Step 4: Make Progress Visible Again

Step 5: Close the Loop with Real Humans

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Have questions?

Feel free to reach out to me at any time if you have questions about the ideas and tactics included here. You can always email me at:

[email protected]

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