Welcome. Here you can access prior issues, strategic membership guides and resources highlighted in the Operator Newsletter.

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****All resources below are categorized by Newsletter Issue.

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Issue 1: Surviving the Subscription Economy

March 5th, 2025

Issue #1 | How to Survive the Subscription Economy

Resources:

Membership Messaging Guide

First Name Magic Guide

Renewal Frequency Guide

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Issue 2: The Scarcity Strategy You’re Missing

March 11th, 2025

Issue #2 | The Scarcity Strategy You’re Missing

Resources:

The Scarcity Playbook for Membership

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Issue 3: How to Raise Your Membership Price

March 18th, 2025

Issue #3 | How to Raise Your Membership Price

Resources:

Price Increase Design Guide

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Issue 4: Do Membership Results Get Worse Over Time?

March 25th, 2025

Issue #4 | Do Membership Results Get Worse Over Time?

Resources:

Drivers of Worsening Membership Results

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Issue 5: Membership’s First Quarter: In Two Charts

April 1st, 2025

Issue #5 | Membership’s Quarter in Two Charts

Resources:

Interactive Charts from Q1 2025

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Issue 6: How Market Turbulence Affects Your Membership

April 8th, 2025

Issue #6 | How Market Turbulence Affects Your Membership

Resources:

Strategic Guide: Creating Member Fulfillment

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Issue 7: Do Your Members Cancel or Do They Drift Away?

April 15th, 2025

Issue #7 | Do your members cancel or drift away?

Resources:

Guide: Designing for the Slow Fade and Member Drift

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Issue 8: Are you really staying the course?

April 22nd, 2025

Issue #8 | Are you really staying the course?

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Issue 9: Are you caught in the complex mess of membership?

April 29th, 2025

Issue #9 | Are you caught in the complex mess of membership?

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Issue 10: Are you selling features or outcomes?

May 6th, 2025

Issue #10 | Are you selling features or outcomes?

Resources:

Guide: Create a Problem-Solving Experience for Members

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Issue 11: Big Ideas and Hard Questions

May 13th, 2025

Issue #11 | Big Ideas and Hard Questions

Resources:

Big Ideas Deck: PDF and Web Versions

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Issue 12: Is your point of view the product?

May 20th, 2025

Issue #12 | Is your point of view the product?

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Issue 13: Have you lost their trust?

May 27th, 2025

Issue #13 | Have you lost their trust?

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Issue 14: The quiet cost of keeping up.

June 3rd, 2025

Issue #14 | The quiet cost of keeping up.

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Issue 15: They just want what matters.

June 10th, 2025

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